Responsible Gaming at gita7

Our Commitment to Safer Gambling

gita7 exists to provide entertainment — not to cause harm. We believe that online gaming can be a genuinely enjoyable pastime when approached with the right mindset, realistic expectations, and firm personal boundaries. That is why responsible gaming is not an afterthought at gita7; it is a foundational part of how we build and operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar.

We recognise that for a small number of individuals, gambling can become problematic. gita7 takes that reality seriously. We invest in responsible gaming infrastructure, train our support team to identify and respond to signs of problem gambling, and enforce a strict 21+ age policy across every touchpoint on the Platform — from registration through to deposit and play. No player should feel alone in managing their relationship with gambling, and our tools and team are here to help whenever they are needed.

Age Verification — Strictly 21 and Above

Access to the gita7 Platform is restricted to individuals who are 21 years of age or older. This is a firm, non-negotiable requirement and applies equally to registration, deposits, gameplay, and any promotional activity on the Platform. We enforce this policy through mandatory Know Your Customer (KYC) checks during registration, which require players to submit a valid government-issued identification document such as a National ID card or passport.

If we have any reason to believe that a registered player is under the age of 21, we reserve the right to immediately suspend the account and withhold any funds pending verification. Any deposits made by an underage player will be returned, and no winnings from gameplay conducted during the period of underage access will be paid out. We encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gambling platforms.

How to Gamble Responsibly

The vast majority of gita7 players enjoy the Platform without any issues. The following principles help keep gaming a healthy form of entertainment. We recommend every player in Bangladesh keep these habits in mind:

• Only gamble with money you can genuinely afford to lose — never use funds set aside for rent, food, household bills, or family needs.
• Set a strict budget before you start a session and stop when that budget is reached, regardless of whether you are winning or losing.
• Treat gambling purely as entertainment — the same way you might budget for a cinema trip or a meal out — and never as a way to earn income or solve financial problems.
• Take regular breaks during a play session. Step away from the screen, get some fresh air, and return only if you still feel relaxed and in control.
• Never chase losses. A losing streak does not mean the next bet will win — each game outcome is independent, and increasing your stake to recover losses significantly increases risk.
• Avoid gambling when you are upset, stressed, tired, or under the influence of alcohol. Emotional states significantly impair decision-making and can lead to impulsive betting behaviour.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, background, or income level. It often develops gradually, which makes early recognition important. If you recognise any of the following warning signs in yourself or someone you know, we encourage you to reach out to our support team right away:

Responsible Gaming Tools on gita7

Every registered gita7 player has free, unrestricted access to the following responsible gaming tools at all times. These tools are designed to give you meaningful control over your gambling activity. You can activate any of them by contacting our support team:

Understanding Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on gita7 and should be used whenever a player feels that gambling is no longer a controlled, recreational activity. Once a self-exclusion request is submitted and verified by our support team, the account is closed within minutes. The player will not be able to register a new account on gita7 during the self-exclusion period, and any attempt to circumvent the exclusion will result in permanent suspension.

Following the minimum self-exclusion period, a player who wishes to reactivate their account must contact our support team directly and complete a formal review process, which includes a 7-day reconsideration period after submitting a reinstatement request. This cooling-off window is built into the reinstatement process deliberately to ensure every returning player has had adequate time to reflect on their decision. gita7 will not send any marketing communication to a self-excluded player under any circumstance.

Protecting the People Around You

Problem gambling does not only affect the person gambling — it can place significant strain on family members, friends, and colleagues. If you are concerned about someone close to you whose gambling behaviour has changed noticeably, we encourage you to have an open, non-judgmental conversation with them. Let them know that help is available and that reaching out to support services is a sign of strength, not weakness.

Parents and guardians should be aware that underage individuals may attempt to access online gambling platforms. We strongly recommend using parental control software on shared devices to block access to gambling sites. If you believe a minor has accessed the gita7 Platform, contact our support team at [email protected] immediately and we will investigate and take appropriate action without delay.

Get Support — You Are Not Alone

If you are struggling with your gambling behaviour, the most important step is to reach out. Our support team at gita7 is trained to respond to responsible gaming concerns with care, confidentiality, and without judgment. Whether you want to set a deposit limit, request a cooling-off period, or begin a self-exclusion, we are here to help you take that step. There is no shame in asking for help — it is the right thing to do.